IT Programme Management – Integrated processes, tools and templates to plan, manage, control and execute change. Based on size and complexity, services can be delivered at either a project or programme level.
Project Support Office – Provision of technology professionals with specialised skills on a temporary or a whole project basis. Kingston Smith Consulting will typically augment your own staff.
Technology Requirements Specification – Identify the specific user requirements, functions, and business rules for the system and then broadly analyse these to identify appropriate technical solutions and options.
Project/Application Pre- and Post-Implementation Review – Pre-assess project preparedness to enter the execute phase using an accepted methodology such as PRINCE2. Post-implementation review is conducted some months after implementation to evaluate the achievement of the project objectives and identify any lessons to be learned.
Off-Shoring, Outsourcing, Call Centres and Shared Services – Explore efficiencies across the enterprise and identify support delivery more focused on customer needs. Shared services are more than just centralisation of consolidation of similar activities on one location; to be most cost-effective, this means running these service activities like a business. We can provide input to the relevant contracts and service level agreements to maximise results and ensure that the requirements of the client are not compromised. The following are services we can provide:
Offshoring and Outsourcing
- Governance and Risk Management
- Internal Audit and Best Practice
- Application Development and Maintenance
- Call Centre Thought Leadership
Vendor
- Selection & Proposal Evaluation
- Due Diligence
- Pre- and Post-Contract Review
- Governance Framework
- Self-Assessment
- Service Level Management
- Contract Management Review
Call Centres
- Internal Audit and Best Practice Reviews
- Onshore/Offshore Governance
- Technology - Service Delivery Enablers
- IT Cost Reduction
- Benchmarking
- Effectiveness Measuring
Business Continuity Management (BCM)
Business Process Outsourcing (BPO) and Shared Service reviews
Compliance with Legal and Regulatory Requirements
Sourcing – Supplier Risk Management / Service Management
Supplier Performance Management, Monitoring Delivery of Services
Third Party Supplier IT Security Management/Assessment
Exit Strategy developing and Exit Plan (Managing geopolitical risk/supplier failure/service level failure)
